FAQ

You can find frequently asked question by customers below, you can always send us your question if you do not find here.

When will I receive my order?

Order is shipped from our warehouse within 1 to 5 days after payment confirmation.

Delivery time depend on your location, For USA, CANADA, FRANCE and UK allow 10 to 15 business days to receive your item. We will send you an email confirmation as soon as your order will be shipped.

For the rest of the world please check our Shipping Policy

If you need your item very quick or have a special request, please Contact Us before place the order.

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS OR WEATHER

Can I cancel or change my order?

If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been shipped it cannot be modified or cancelled.

Jewelry will change color with the time?

Our jewelry is treated with polish to give it the longest shiny color, we work hard to give you the best quality at an affordable price. 

However there are some tips to keep your jewelry always shiny, please refer to our Jewelry Care

Is my Payment is secure?

Our Checkout is 100% Secure

We accept all major credit cards (Visa, MasterCard, American Express, Paypal)  

You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling). 

Price and Taxes

All prices are listed and charged in Canadian dollars (CAD).

If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. 

Canadian customers will pay taxes according to their provincial rate. International customers are responsible for all taxes and import duties levied by their respective countries.